Wondering what to do about shipping items

[bewilderness]

Last week I had someone buy some stuff from me.  I sent a pm back, checking to make sure that the address listed on Paypal was the correct one (there's been a couple of times in the past where people haven't updated their Paypal info and the address was not right--I was very glad then that I checked before shipping out, so I always like to check now).  I didn't hear anything back from her.  I sent another pm a couple of days ago and still haven't heard anything back.

So now I'm wondering if I should continue to wait, or just go ahead and ship with the address given by Paypal or if I should issue a refund (and possibly be out the paypal fees--I'm not sure how that works as I've not issued a refund before.)  Any advice?

[DaffyDilly]

I would say that it's the buyer's responsibility to check that their address is correct with PayPal and send the items.


That said, if you have the email address from the transaction you could try that first.


ETA - have your PM's been read/has the person been online since they were sent? If you post who it is, somebody here might be able to get through on Facebook or by phone.

[Rad]

You could send them a PM with an ultimatum: something along the lines of
"Hi. I'm double-checking that your address listed on Paypal is correct. I've had times in the past where it isn't updated and I've mailed packages to the wrong address. I'd like to avoid this situation with our transaction. Paypal lists your address as XYZ. Please confirm that this is the correct address by (date). If you confirm your address by then, great! I'll mail your items. However, if you don't confirm your address by then, I won't ship out the items and I will issue a full refund."

I think its great that you're thinking ahead and being concerned about the correct address instead of run-around and twice-shipping payments. I know myself in the past if I think the transaction is at a point that I think its fine and I'll be away from the internet for a few days I just won't think about it until the package shows up. (I usually let the other person know though... Y'know, common courtesy and all that.)

And as DaffyDilly said, have they been on since you've contacted them? Are they flat out ignoring you? I kind of agree with DaffyDilly too, it's the buyer's responsibility to make sure their Paypal address is correct... You're being very kind and polite and considerate to do so, but don't go so far in being polite that you cause yourself a headache.

Good luck!

[bewilderness]

Thanks guys!  She did contact me today.  Yay!  I don't know why I didn't think about emailing her though.  *facehoof* 

[Rad]

Glad she got back to you!!

[Ringlets]

Yay!  I'm glad to hear she contacted you now