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Author Topic: Damaged Exclusive due to Hasbro's careless packing  (Read 1750 times)

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Offline kitkatvintage

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Re: Damaged Exclusive due to Hasbro's careless packing
« Reply #15 on: August 06, 2013, 09:46:56 AM »
I heard back from Hasbro.  I have the choice of returning the figure for a full refund by using a prepaid mailing label (that they will send me), or I can keep the damaged pony and get 10% of my total order back (I ordered about $100 worth of stuff, so $10).  I'm kind of annoyed that I have to go to the trouble of sending back the pony (why should I have to do legwork for their mistake?), but at least I'll be getting a refund.

If they are sending a prepaid shipping label to you, all you have to do is throw the pony back in the box it came in, sit it on your porch, and schedule a pick up online with UPS or USPS. It's not unusual for a company to have you return a higher value item (at their expense) in order to get a full refund.

Glad to hear that they offered you 2 choices to resolve this. :)

Offline Tap Dancer

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Re: Damaged Exclusive due to Hasbro's careless packing
« Reply #16 on: August 06, 2013, 12:16:57 PM »
I'm glad you'll get your money back, but what a pain! I hate when things like that happen. :(

Offline ponylady

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Re: Damaged Exclusive due to Hasbro's careless packing
« Reply #17 on: August 06, 2013, 03:36:07 PM »
I am glad to hear they were at least attentive to your problem. But what a pain on having to ship it back.  :huh:

It could be worse, I suppose. It could have been Ebay and you would have had to pay to ship it back.  >_<
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Re: Damaged Exclusive due to Hasbro's careless packing
« Reply #18 on: August 07, 2013, 03:55:08 AM »
Good to hear they got back to you with a resolution :bigups:  At least you dont have to pay return shipping if you decide you want to send it back.
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Re: Damaged Exclusive due to Hasbro's careless packing
« Reply #19 on: August 10, 2013, 01:38:36 PM »
I heard back from Hasbro.  I have the choice of returning the figure for a full refund by using a prepaid mailing label (that they will send me), or I can keep the damaged pony and get 10% of my total order back (I ordered about $100 worth of stuff, so $10).  I'm kind of annoyed that I have to go to the trouble of sending back the pony (why should I have to do legwork for their mistake?), but at least I'll be getting a refund.
Geez Hasbro...I don't know...decisions decisions...I just can't decide -_-
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